(FAQ) Frequently Asked Questions

 

 EVENT RENTALS:

 Is a deposit required? If so, when it the remaining balance owed?

To fully reserve your items, a 50% deposit is required to hold them. All balances must be PAID in FULL prior to delivery unless other arrangements have been made. Additional charges may apply afterwards if items are returned damaged or not returned at all.  Reservation deposits for tent/canopies and inflatable bounce houses are non-refundable. 

 Are deliveries available? 

Delivery of items is available for an additional charge. Rates are based on delivery distance, quantity of items rented, and if set up is needed. If you require delivery and/or pick-up outside of normal hours (7 am-6 pm), additional charges will apply. Some of our event rentals require that we set up them up for liability purposes.  All items are to be returned to their original drop-off location following event.

Does dishware, flatware, concession items, glassware, etc. need to be cleaned prior to returning?

Yes; all items that have held food or used for food need to be cleaned prior to return. If not, hourly cleaning rates will apply (minimum one hour charge) .

Do I need to wash linen rentals before they are returned?

Linens do not have to be washed. Please place linens in the provided linen bags for return; NEVER place linens in plastic bags as this will cause them to mold. 

Do you have a variety of linen colors? 

We have a variety of popular colors in our inventory. If a specific color is requested that is not in our inventory, a shipping fee will be applied to bring those items in. 

 

 

 

 

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